Legal information
Privacy policy
Last updated: 1 October 2026
This policy explains how Cortera handles personal information when you visit our website, contact our team or enquire about a property.
Who we are
Cortera Immobiliare S.r.l., trading as Cortera, is responsible for the personal information described in this policy.
Registered address: Via Esempio 12, 20121 Milan, Italy
Privacy enquiries: hello@cortera.com
Information we collect
When you contact us, we may collect your name, email address, phone number and the information you include in your enquiry.
If you discuss a property or potential sale with us, we may also collect relevant property details and your preferences for the proposed service.
Our hosting and communications providers may process technical information, including your IP address, browser type, device information and access logs.
How we use your information
We use personal information to:
Porta Venezia location, with shops and transport nearby.
Discuss properties, valuations and potential services.
Arrange viewings and follow up on your requests.
Operate and protect our website.
Meet applicable legal obligations.
Providing enquiry details is voluntary, but we may need your contact information to respond and address your questions.
Our legal grounds
We process service enquiries to take steps at your request before entering a contract. When you become a client, we process information needed to provide the agreed services and manage our relationship with you.
We rely on legitimate interests to handle general correspondence and protect our website, and on legal obligations where applicable.
Where processing requires consent, you can withdraw it at any time by contacting our team, without affecting earlier lawful processing.
Who receives your information
We may share information with authorised Cortera team members and service providers who need it to manage our website, communications, appointments and client records as part of their responsibilities.
Where necessary for an agreed property service, we may also share relevant information with professional advisers and parties involved in the transaction.
International transfers
Some service providers may process information outside the European Economic Area. Where this happens, we use an applicable adequacy decision or appropriate safeguards, such as the European Commission’s standard contractual clauses, to protect information.
You can request details of these safeguards by contacting hello@cortera.com
How long we keep information
We retain general enquiries for up to 12 months after our last contact and website security logs for up to 90 days.
Client and transaction records are retained for the duration of the relationship and any further period required by applicable law. Information may be kept longer where necessary to resolve a dispute or legal claim.
Cookies and analytics
This example website uses only cookies or similar technologies necessary for its operation and security and to maintain essential website functions. It does not use advertising cookies or optional analytics.
If optional tracking tools are introduced, we will update this policy and provide the appropriate choices before activating them.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information, and object to certain processing where these rights apply.
Contact hello@cortera.com to exercise your rights. You can also complain to the Italian data protection authority, the Garante, or another competent supervisory authority.
Changes to this policy
We may update this policy as our services or data practices change over time. The date above shows when it was last revised and published.